At Sanctum Veritas, we want you to be satisfied with your purchase. If for any reason you are not completely happy with your order, you may request a return according to the terms outlined below.

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • The item must be unused and in the same condition that you received it
  • The item must be returned in its original packaging
  • You must provide proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable or digital products
  • Items marked as final sale
  • Products damaged due to misuse or improper handling

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund.

If approved, your refund will be processed and applied to your original payment method within a few business days depending on your payment provider.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again
  2. Contact your credit card provider as processing times may vary
  3. Contact your bank for additional processing details

If you still have not received your refund after completing these steps, please contact us through our Contact Us page.

Exchanges

We only replace items if they are defective or damaged upon arrival.

If you need to exchange a product for the same item, please contact us with your order details and we will assist you with the replacement process.

Return Shipping

Customers are responsible for paying return shipping costs unless the product arrived damaged or defective.

Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund amount.

For valuable items, we recommend using a trackable shipping service to ensure safe delivery.

Processing Tim

After receiving the returned product, please allow several business days for inspection and refund processing.

Delivery time for replacement items may vary depending on your location.

Contact Us

If you have any questions regarding refunds, returns, or exchanges, please contact us through our Contact Us page and our support team will assist you.